Terms and Conditions


By using the Account Access service in Tripmamu.com websites, the User authorizes Tripmamu.com and its agents to access third party sites, including that of Banks and other payment gateways, designated by them or Third party or on their behalf for retrieving requested information

While registering, the User will choose a password and is responsible for maintaining the confidentiality of the password and the account.

The User is fully responsible for all activities that occur while using their password or account. It is the duty of the User to notify Tripmamu.com immediately in writing of any unauthorized use of their password or account or any other breach of security.  Tripmamu.com will not be liable for any loss that may be incurred by the User as a result of unauthorized use of his password or account, either with or without his knowledge. The User shall not use anyone else's password at any time.

Copyrights and Trade Mark

All materials on this Site, including but not limited to audio, images, software, text, icons and such like (the “Content”), are protected by copyright under international conventions and intellectual property laws. You cannot use or license the Content, except as specified herein. You agree to follow all instructions on this Site limiting the way you may use the Content.

There are a number of proprietary logos, service marks and trademarks found on this Site "Tripmamu.com" whether owned/used by "Tripmamu.com" or its sellers. By displaying them on this Site, Tripmamu.com is not granting you or other parties any license to utilize those proprietary logos, service marks, or trademarks. Any unauthorized use of the Content may violate copyright laws, trademark laws, the laws of privacy and publicity, civil and criminal statutes.

The content and information on this Website (including, but not limited to, price and availability of travel services), as well as the infrastructure used to provide such content and information, is proprietary to us or our suppliers and providers.

While you may make limited copies of your travel itinerary (and related documents) for travel or service reservations booked through this Website, you agree not to otherwise modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or re-sell any information, software, products, or services obtained from or through this Website called "Tripmamu.com".


Visa Guidelines


Please carry a valid visa for the country you will be visiting or transiting through. Please check with the concerned airline and embassy for concerned Visa requirements. However most of the cases out travel agent will provide the assistance to obtain the same with or without an additional cost provided the entire necessary document in place required by the concern embassy time to time. Please refer the embassy website for more and accurate information.

Use of information &  Privacy

With specific reference to booking transactions, Tripmamu.com and its agents will collects the following personal sensitive information from you while transacting through Tripmamu.com.

Name and Sex / Phone Number / Address / Credit Card details / Date of birth 

Tripmamu.com does not sell or trade upon any of the above foregoing information without the consent of the user or customer. The foregoing information collected from the users/customers/travellers is put to the following use:

Customer name, address, phone number, traveler’s name and age are shared with applicable service providers like the airlines, hotels, etc., for the purpose of reservation and booking the services for the customers.

Information like Credit Card Details and Net Banking Details are usually collected directly by the payment gateways and banks and not by Tripmamu.com, but if ever stored or retained by us, remain internal and is never shared, except that they may be shared with third party private/government security agencies to screen for fraudulent activities. These details are also shared with certain third parties only for the purpose of processing 'Cash Back & Discounts' and Charge Backs, if applicable.

Information like Mobile no, e-mail address and postal address may be used only for promotional purposes of Tripmamu.com, unless the customer/user "opts-out" of such use. 

Tripmamu.com takes appropriate steps to protect the information you share with us. We have implemented technology and security features and strict policy guidelines to safeguard the privacy of your personally identifiable information from unauthorized access and improper use or disclosure. Please contact us on customerCare@Tripmamu.com.com if you have any queries in this regard.


If any dispute arises between You and Tripmamu.com during Your use of our Website or Your dealing with the "Tripmamu.com" in relation to any activity on the Website, in connection with the validity, interpretation, implementation or alleged breach of any provision of the User Agreement and all the rules and policies contained herein, the dispute shall be referred to a sole arbitrator who shall be an independent and neutral third party identified by Tripmamu.com. The Arbitration & Conciliation Act, 1996, shall govern the arbitration proceedings. The arbitration proceedings shall be in the English language. The place of arbitration shall be Kolkata. Your obligations to pay the Payment Fees shall not be suspended during the arbitration proceedings.



Tripmamu.com hereby expressly disclaims any implied warranties imputed by the laws of any jurisdiction or country other than those where it is operating its offices. Tripmamu.com considers itself and intends to be subject to the jurisdiction only of the High court of Kolkata, West Bengal, India.

Indemnification and Limitation of Liability

You agree to indemnify, save, and hold Tripmamu.com, its affiliates, contractors, employees, officers, directors and agents harmless from any and all claims, losses, damages, and liabilities, costs and expenses, including without limitation legal fees and expenses, arising out of or related to your use or misuse of the Services or of the Site, any violation by you of this Agreement, or any breach of the representations, warranties, and covenants made by you herein.


In no event will Tripmamu.com be liable to you for any special, indirect, incidental, consequential, punitive, reliance, or exemplary damages (including without limitation lost business opportunities, lost revenues, or loss of anticipated profits or any other pecuniary or non-pecuniary loss or damage of any nature whatsoever) arising out of or relating to (i) this agreement, (ii) the services, the site or any reference site, or (iii) your use or inability to use the services, the site (including any and all materials) or any reference sites. In no event will Tripmamu.com or any of its contractors, directors, employees, agents, third party partners, licensors or suppliers’ total liability to you for all damages, liabilities, losses, and causes of action arising out of or relating to (i) this Agreement, (ii) the Services, (iii) your use or inability to use the Services or the Site (including any and all Materials) or any Reference Sites, or (iv) any other interactions with Tripmamu.com, however caused and whether arising in contract, tort including negligence, warranty or otherwise, exceed the amount paid by you, if any, for using the portion of the Services or the Site giving rise to the cause of action or One Thousand Rupees (Rs.1000), whichever is less.


Cancellation Policy

Tripmamu.com is known for providing good services to the customer on every step of their journey with Tripmamu.com.

The following will be the Tripmamu.com structured Cancellation policy for Customers.

The cancellation request should be raised within 7 days of confirmation of package.

Tripmamu.com will reject the cancellation request if the orders have been communicated to the destination experts and the process of booking the package has been initiated.

If the land package is cancelled, the refund would be processed in 10 working days from the date of acceptance of cancellation request.

If the package contain any air travel is cancelled, the refund would be processed in 10 working days from the date of acceptance of cancellation request after deducting the cancellation charges paid to the concern airlines and other tax paid to the government.

In case of any natural calamities, the cancellation request for land packages will be refundable depending upon the situation and no enforcement for refund will be granted or considered.

Any change in the final itinerary after booking confirmation will attract additional price and difference in final amount (if any).

The cancellation refund can vary on your package booked and same shall be communicated to you by our office at the time of booking.

Refunds are being processed within 10 days period however; we shall not be liable for any default caused in processing the refund amount owing to the delay caused by processing bank.

Any increase in the price charged by Company on account of change in rate of taxes or imposition of new taxes by Government shall have to be borne by customer.

The guidelines provided by our destination experts will overrule the above policies depending on the circumstance. In case of any discrepancy, the decision of Tripmamu.com will be final and binding.


Membership Eligibility


Use of our Website "Tripmamu.com" is available only to persons who can form legally binding contracts under Indian Contract Act, 1872 and any other applicable law for this purpose. Persons who are "incompetent to contract" within the meaning of the Indian Contract Act, 1872 and any other applicable law for this purpose including minors, un-discharged insolvents etc. are not eligible to use our Tripmamu.com Website. If you are a minor i.e. under the age of 18 years, you shall not register as a member of the Website and shall not sell, purchase for any items on the Website. As a minor if you wish to purchase or sell an item on the Website such purchase or sale may be made by your legal guardian or parents who have registered as users of the Website. Tripmamu.com reserves the right to terminate your membership and refuse to provide you with access to the Website if it is brought to Tripmamu.com notice or if it is discovered that you are under the age of 18 years or are otherwise "incompetent to contract". If you are registering as or on behalf of a business entity, you represent that you are duly authorized by the business entity to accept this User Agreement and you have the authority to bind that business entity to this User Agreement.


Termination and Access Restriction

Tripmamu.com reserves the right, in its sole discretion, to terminate the access to the website and the related services or any portion thereof at any time, without notice.


Fees Payment

Tripmamu.com reserves the right to charge listing fees for certain listings, as well as transaction fees based on certain completed transactions. Tripmamu.com reserves the right to alter any and all fees from time to time, without notice.



Tripmamu.com ensures that every transaction you conduct online is in a safe and secure environment. To achieve this, Tripmamu.com is protected by Secured Socket Layer (SSL) technology leaders in encryption technology. The process of encryption takes your credit card information and converts it into bits of code that are securely transmitted over the Internet. This scrambled data cannot be read as the information travels over the Internet. Your credit card details may be shared with our service providers or vendors to the extent deemed to be necessary.




The user agrees that there can be exceptional circumstances where the service operators like the airlines, hotels, the respective transportation providers or concerns may be unable to honor the confirmed bookings due to various reasons like climatic conditions, labor unrest, insolvency, business exigencies, government decisions, operational and technical issues, route and flight cancellations etc. If Tripmamu.com is informed in advance of such situations where dishonor of bookings may happen, it will make its best efforts to provide similar alternative to its customers or refund the booking amount after reasonable service charges, if supported and refunded by that respective service operators. The user agrees that Tripmamu.com being an agent for facilitating the booking services shall not be responsible for any such circumstances and the customers have to contact that service provider directly for any further resolutions and refunds.


The User agrees that in situations due to any technical or other failure in Tripmamu.com, services committed earlier may not be provided or may involve substantial modification. In such cases, Tripmamu.com shall refund the entire amount received from the customer for availing such services minus the applicable cancellation, refund or other charges, which shall completely discharge any and all liabilities of Tripmamu.com against such non-provision of services or deficiencies. Additional liabilities, if any, shall be borne by the User.


Tripmamu.com shall not be liable for delays or inabilities in performance or nonperformance in whole or in part of its obligations due to any causes that are not due to its acts or omissions and are beyond its reasonable control, such as acts of God, fire, strikes, embargo, acts of government, acts of terrorism or other similar causes, problems at airlines, rails, buses, hotels or transporters end. In such event, the user affected will be promptly given notice as the situation permits.


Without prejudice to whatever is stated above, the maximum liability on part of Tripmamu.com arising under any circumstances, in respect of any services offered on the site, shall be limited to the refund of total amount received from the customer for availing the services less any cancellation, refund or others charges, as may be applicable. In no case the liability shall include any loss, damage or additional expense whatsoever beyond the amount charged by Tripmamu.com for its services.


In no event shall Tripmamu.com and/or its suppliers be liable for any direct, indirect, punitive, incidental, special, consequential damages or any damages whatsoever including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the Tripmamu.com website(s) or any other channel . Neither shall Tripmamu.com be responsible for the delay or inability to use the Tripmamu.com websites or related services, the provision of or failure to provide services, or for any information, software, products, services and related graphics obtained through the Tripmamu.com website(s), or otherwise arising out of the use of the Tripmamu.com website(s), whether based on contract, tort, negligence, strict liability or otherwise.


Tripmamu.com is not responsible for any errors, omissions or representations on any of its pages or on any links or on any of the linked website pages.